Newmarket Real Tennis Club

01638 666612

You can access these items directly:

T&RA Password Change Procedure

From may 2018 you will need to change your T&RA password to use the on-line booking system. Follow this carefully:

  1. Click on the On-Line court booking above
  2. Enter RTO NUMBER or EMAIL ADDRESS and your OLD password
  3. Enter new password – including one UPPER CASE, one NUMBER and one SPECIAL CHARACTER (£,$,% etc.) (and then REPEAT to confirm)
  5. Tick you’ve read the new PRIVACY statement
  6. If applicable click your GIFT AID page PLEASE

You now have access to RTO. Next time you log in you'll need your RTO number or email address - NOT your name.

Beware of your computer/tablet/phone remembering your old details and auto-filling. It won’t work – you need to override and/or update them.

If you are unsure which email address you have used or do not know your RTO number click on Contact Details on this page.

This page is password protected, please contact the Pro for access.

Finding it Difficult to log on to Court Bookings?

On the line "RTO Id or Email:" do you see your name with your RTO number in brackets?

If so delete it and put in either your RTO number or email address.

If you have recently changed your email address, or have several, you can check the email address you've given to T&RA in the 'contact details' link above"

From Sep 2018 you must join the T&RA to use the Booking System
Here is how..

  1. Choose your type of membership here (you only need Associate membership at £28/year)
  2. Pay! Either on-line or via a form you print and post.
  3. To pay on-line follow the link from the page above or click here then select your chosen subscription from the "2018-19 UK Annual Subscriptions" selection.
  4. Or print this form and post with your cheque. If you do not have printing facilities Andrew can print one for you.


Due to a change in EU law (GDPR - the General Data Protection Regulation), all members must read and accept the Clubs's Data Protection Policy and Privacy Statement for us to continue to hold ANY information about you.

Newmarket Real Tennis Club Data Protection Policy and Privacy Statement

The GDPR, the General Data Protection Regulation, has been in operation since May 2017 and is enforceable from 25th May 2018). It's a Regulation by which the European Commission intends to strengthen and unify protection for individuals within the European Union (EU). It also addresses export of personal data outside the EIJ. Its obligations include minimise collection of personal data, deletion of personal data that is no longer necessary, restrict access, and secure data through its entire lifecycle. Consequently, this new legislation will affect the way the Club contacts its members and stores personal information about its membership.

Newmarket Real Tennis Club (NRTC) will comply with the requirements of GDPR and will request members to consent to their data being held in accordance with this policy. We have carried out a detailed “Data Audit” of all data held, why and where it is held, who can access it, the security details in place and how long it is held. This is available to members on request. The following summarises this information.

The following personal information is held electronically by the Club on its members, and this information is held within the Real Tennis Online (RTO) system used by the Club and administered for the UK by the Tennis & Rackets Association (T&RA):

Information on handicaps, recent matches, tournament draws and results may be displayed on paper in the club reception area.

We also hold some subscription information, such as date paid and cost of subscription, as well as account balances.

The Club will only use members’ personal details specified above, and these will be used solely for the following purposes:

Members who leave the Club will have their personal details (apart from name) deleted after two years of leaving the Club.

The Club also hold some bank details in hard copy form, for those members who pay their Subscriptions/match fees via standing order. As there is no requirement for the Club to hold these details for more than one year, all archived copies will now be destroyed, the Club will only hold hard copies for a year going forward.

You may have a copy of this policy by request

You have the right to:

Newmarket Real Tennis Club Directors and Committee
April 18, 2018